Common Questions
I don't want to miss out at the market
Our flowers often sell out at the farmers markets we attend. So we can't guarantee the flowers you wanted will be available whenever you arrive. So if your are unable to get to one of our markets early please contact us (via email chat bottom right of this and all web pages) and we will sort something out with you.
Where do you deliver?
We are available for weddings and events throughout Victoria. We offer a limited delivery service for other flowers to suburbs within 15Km of the farm in Kinglake. Otherwise pickup is available at our farm, or one of the many farmers markets we attend around the Melbourne every week.
What is your refund policy?
All refunds are decided on a case by case basis. If you're not completely satisfied contact us. We promise if your unhappiness is any fault of ours we offer to fix it.
Do you use pesticides and herbicides at the flowerfarm ?
No, we use lots natural lots of animal poop, worms and love. We use no till farm techniques minimising soil disturbance.
How do I get my flowers to last longer?
Great question! Your flowers will already last long than most as we cut our flowers within 24 hours of sale. But there are still things you can do to make even our flowers to last longer. Here’s a few tips and tricks that you can try to keep your flowers living longer.
– Remove all lower leaves from flowers so they aren’t in the water
– Trim the stems regularly
– Change the water every other day
– Avoid direct sunlight .
– Add a tablespoon of sugar to the water. The sugar will help feed the flowers and help opening of the blooms
Our flowers don't look like the pictures
We’re committed to our Flower patch to Posy promise which means specific varieties of flowers may differ each week based on seasonality and availability. We try our best to match what you see on the site but sometimes we will have to substitute colour or varieties. We always ensure we will send something similar and just as beautiful.
The Flower Jars are made up of in season flowers grown on the farm that are typically with foliage.
The Fine Print!
At Seed to Stem, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!