Common Questions

What is a "month of flowers"?

Its a regular ( weekly delivery of farm fresh flowers to brighten someones day during the calendar month purchased. 

Why buy flowers for a whole month?

Well lets see, you get amazing fresh flowers regularly, it's better value for you and you get to experience the seasonal best. It's great for us knowing we have regular deliveries which helps minimise wastage and helps us plan. Finally your supporting a local Victorian farmer. 

Why do you only deliver on Friday's?

What a great way to start the week! and it allows us to do all the other chores we need to do around the farm over the week. Please note if the Friday is a public holiday we will have a different delivery day specified on the relevant subscription.

What if I'm not home?

If you are not home, we will leave your flower jar in a place designated by you. The jars have water in.

Where do you deliver?

Generally within 15km of the Melbourne CBD, and the areas around how farm in Kinglake.

Can I change the delivery address?

Yes you can change the address, we just need 48 hours notice prior to you normal delivery day. Of course the new address should be within our delivery area or we may not be able to deliver.

Do you use pesticides and herbicides at the flowerfarm ?

No.

What happens if I want to go away? 

Let us know at least 48 hours before your normal delivery window and we will pause the subscription and payment. 

How do I get my flowers to last longer?

Great question! Here’s a few tips and tricks that you can try to keep your flowers living longer.
– Remove all lower leaves from flowers so they aren’t in the water
– Trim the stems regularly
– Change the water every other day
– Avoid direct sunlight .
– Add a tablespoon of sugar to the water. The sugar will help feed the flowers and help opening of the blooms

The flower jar doesn't look like the pictures

We’re committed to our Flower patch to Posy promise which means specific varieties of flowers may differ each week based on seasonality and availability. We try our best to match what you see on the site but sometimes we will have to substitute colour or varieties. We always ensure we will send something similar and just as beautiful.

The Flower Jars are made up of in season flowers grown on the farm that are typically with foliage.

How big are your flower posies?

Our medium flower arrangements are delivered in 1litre jars, heights vary but are typically around 45cm.

What is your refund policy?

All refunds are decided on a case by case basis. If you're not completely satisfied contact us. We promise if your unhappiness is any fault of ours we offer to fix it.

Spring Roses

The Fine Print!

At Seed to Stem, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!